Patient Communications
Healthcare
Healthcare organizations are required to send a wide range of compliance communications that contain sensitive patient information, including PHI and PII, as mandated by governing agencies. Secure mail programs make it possible to deliver these communications with accuracy and confidentiality, ensuring patients receive timely updates regarding their care and coverage.
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Types of Programs
Streamworks is a trusted partner in setting up and managing automated secure mail programs that run hourly, daily, or weekly schedules. These programs are designed to integrate seamlessly with client systems through real-time, secure data exchanges.
We specialize in:
- Annual Notice of Change (ANOC)
- Explanation of Benefits (EOB)
- Patient statements and billing notices
- Test results and lab notifications
- Referral and specialist communication
- Procedure preparation and follow-up instruction
- New patient welcome kits
Healthcare Surveys
Surveys play an important role in capturing patient feedback and meeting quality reporting requirements. We make the process simple by managing every step — from printing and mailing letters that invite patients to complete the CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey, to helping design surveys and capture responses.
Our team ensures surveys are easy for patients to access and complete, while our secure systems handle the data with accuracy and confidentiality. By streamlining both distribution and response management, we help healthcare organizations reduce administrative burden, improve participation rates, and gain actionable insights to enhance patient care.
Certifications & Standards
Data security is built into every aspect of a project. We prioritize compliance with HIPAA, CMS, HITRUST, and SOC2 audit standards, ensuring client information is handled with the utmost care.
HIPAA Compliant
We meet all HIPAA/HITECH security and breach notification requirements, so you can trust that every project is 100% compliant.
SOC 2 Type 2 Audit + HITRUST Opinion
Our annual SOC 2 audits and HITRUST certification mean you can count on staying at the leading-edge of data protection.
HITRUST®
Our security practices have been independently assessed and meet rigorous industry standards. It demonstrates Streamworks commitment to protecting sensitive data and maintaining the trust of our clients and partners.
CMS Approved
As a CMS-approved provider, we align with federal standards to support over 160 million people under various health coverage programs.
Secure Mail Program Guide
Understanding how secure mail programs work is the first step in building confidence and trust. Our downloadable guide walks you through the entire process — from data transfer and validation to automation and production. It outlines how we ensure accuracy, compliance, and efficiency at every step, and shows how automated workflows reduce costs while minimizing risk.
This resource is designed to give healthcare organizations a clear view of what goes into managing sensitive patient communications securely and reliably.
Let's Connect
Contact us for a personalized consultation or to begin your next project. Let’s tackle your next paper survey program together!