Member Communications
Insurance
We understand that insurance companies handle some of the most sensitive information, including Protected Health Information (PHI) and Personally Identifiable Information (PII). That’s why we’ve built specialized mail programs designed to deliver security, compliance, and efficiency at every step.
Types of Programs
Streamworks is a trusted partner in setting up and managing automated secure mail programs that run hourly, daily, or weekly schedules. These programs are designed to integrate seamlessly with client systems through real-time, secure data exchanges.
- ID card mailings
- Enrollment kits and welcome letters
- Evidence of Insurability (EOI)
- Policy updates and renewal notices
- Claims statements and correspondence
- Billing and premium notices
- Pre-authorization and denial letters
- Medicare/Medicaid communications
- Legal and compliance notices
Affinity Partnerships
Insurance companies often leverage affinity marketing to build trust and credibility by aligning themselves with associations and organizations whose members could benefit from their services, most commonly employee groups. These endorsements act as powerful validations, making it easier to introduce and sell insurance products and services.
Streamworks helps maximize the impact of these partnerships with direct response programs that clearly communicate the unique benefits of each affiliation, driving both engagement and measurable responses.
Certifications & Standards
Data security is built into every aspect of a project. We prioritize compliance with HIPAA, CMS, HITRUST, and SOC2 audit standards, ensuring client information is handled with the utmost care.
HIPAA Compliant
We meet all HIPAA/HITECH security and breach notification requirements, so you can trust that every project is 100% compliant.
SOC 2 Type 2 Audit + HITRUST Opinion
Our annual SOC 2 audits and HITRUST certification mean you can count on staying at the leading-edge of data protection.
HITRUST®
Our security practices have been independently assessed and meet rigorous industry standards. It demonstrates Streamworks commitment to protecting sensitive data and maintaining the trust of our clients and partners.
CMS Approved
As a CMS-approved provider, we align with federal standards to support over 160 million people under various health coverage programs.
Secure Mail Program Guide
Understanding how secure mail programs work is the first step in building confidence and trust. Our downloadable guide walks you through the entire process — from data transfer and validation to automation and production. It outlines how we ensure accuracy, compliance, and efficiency at every step, and shows how automated workflows reduce costs while minimizing risk.
This resource is designed to give healthcare organizations a clear view of what goes into managing sensitive patient communications securely and reliably.
Let's Connect
Contact us for a personalized consultation or to begin your next project. Let’s tackle your next paper survey program together!